Do we take Mastercards?
Sorry we no longer take mastercards.
You can either buy a prepaid visa card or COD money order payable to Aroma:
COD is $20. (Free Shipping on orders over $200)
All orders under $100 with COD is shipped 2nd day air COD
All orders over $100 with COD is shipped Next Day air COD
or another option it to have the package shipped & held at your local fedex kinkos...you can pick it up anytime and simply give them the money order - depending on your location.
If COD money order is your choice, please place your order online all the way to the last checkout (credit card)
No need to put your credit card # in....simply email us that all info is in the shopping cart...and we will continue the order on our end.
Do we accept Prepaid Credit Cards?
Your billing address MUST match the billing address on your credit card or your order will fail to process.
**On the back of the prepaid credit card is a customer service phone #, please call to register you info on the card with address, zipcode, etc. Once you do so ...enter that info in the Bill To info on your order, only then we can accept Prepaid Credit Cards.
Why do you offer Insurance?
You have the option to buy insurance and/
or signature on your order.
If your order for some reason is not delivered when the delivery confirmation states delivered or is lost by USPS, we will gladly open a case # with USPS on your behalf.
If the driver confirms delivering the package or USPS lost the package, we will not be held responsible for the missing package.
Note: using delivery confirmation means that the item was delivered to your residence, left on a doorstep, or placed in your mailbox.
It doesn't necessarily mean that the person the package was intended for received the package.
The only way to make sure that the intended recipient received the package is to require a signature and/
or insurance.
Why am I not able to see an update on my delivery confirmation # with USPS?
Most post offices do not scan delivery confirmation numbers during transit.
The first meaningful scan is when the carrier delivers it to your mailbox.
That's why they call it "delivery confirmation"
rather than "tracking".
The post office is working on transit scans, but it will be quite some time until they're done on every package.
Do you offer Authentic K2?
We offer only authentic product, not fake or copy as most of our competators offer, we know, we ordered from them.
Many of the competators products look nothing like the real thing, some even send you a completly different package from what is in their photo.
The ones that do send the product that looks like ours, well it is just not that good, some of which, their summit is equal to strengh to our standard. We are an authorized K2 dealer.
We sell 100% authentic K2 products, all of our products are 100% authentic.
We are an authorized K2 dealer.
Do you offer K3?
No we do not; K3 is a knock off product, its not a K2 product.
My order was declined, why are the funds taken/held?
You may have funds held for 2 to 5 business days for the following reasons: Even so your card issuing bank approved the funds for this transaction, our card processor declined your card due to non matching security information, may it be incorrect billing address, name, or cvc (security) code on your credit card. Your card, therefore, was not charged for the funds at question. Your bank, however, may hold funds 2 to 5 business days to confirm that our processor does not, and will not charge your account. Please note: our card processing bank will not charge your account if you order with us came up declined. This happens predominantly with debit cards, but may also happen on credit cards. This also happens on gift cards as there is no billing address, name, or cvc code to confirm. Your card issuing bank will eventually release the funds, you can then place your order with correct security information. You can call your card issuing bank and confirm this, thank you again.
Do you accept Paypal?
Sorry, No we do not. Online orders with your credit card only.
Your billing address MUST match the billing address on your credit card or your order will fail to process.
What exactly is a sampler pack?
We offer 2, 3, 4, 5, 6 & 8 sampler packs.
They are discounted instead of buying each one on its own.
Regular price for the Incense -- Ultimate Sampler 8 Pack (Standard, Blonde, Summit, Citron, Pink, Blue, Mellon, Pineapple) is $ 246.88
We have discounted it to $189.99 !
Are you able to send me free samples?
We do not send free samples, you would need to place an online order.
Funky Green Stuff:
Korn & Reggies Blend is 50% stronger aromatherapy compared to K2 Summit.
Krypton & Blue Krypton is 60% stronger aromatherapy compared to K2 Summit.
I am hearing a lot about K2 Verified and codes:
Please beware of this K2 Verified Fraud:
Validation Codes do not exist in this market.
K2 verified is a big scam online and they sell knock off products.
Here is more info on k2 verified you can read about: